Interactive Voice Response (IVR) is a voice system that automates most of the process of caller’s queries. It has become quite normal for a caller to hear an IVR today. While speaking out the instruction, questions and their answers it allows most people take advantage of self-service and get their work done staying much longer on hold. Customer feedback can be take via keypad of an phone set or voice recognition. IVR automates most of processes and reduces need of representative handling the calls.
Depending on the type and needs of a company, there are many advantages of an IVR, some of the major once are listed below.
- · Reduce Human Recourse and related cost
- · Extend your office automation to your caller/customer
- · Attend calls at the first ring
- · Increase productivity
- · Answer calls 24/7 via IVR
- · Easy access to the specific department
- · Allows caller for self-service without having to wait for a human agent
- · Saves customers yours and customers time
- · Handle huge number of calls at a time without engaging your employees
- · Maximum information can be provided
Companies with IVR are perceived with a higher rank. Normally an IVR can take responsibility of numbers of employees but take on a computer space saving huge premises and HR cost.
For detailed information check out http://www.crystalconsulting.pk/services/call-center-suite/ivr/
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