Sunday, July 19, 2009

Monday, July 13, 2009

Ping.fm

Last night I said to my friend, there should be something online which could manage all my social networking. I happen to search youtube for some some facebook videos and clicked on a video which mentioned something about ping.fm. At first I was only waiting for the video to get over but when the voice said you can manage all your social networking from ping.fm. That is what caught my attention and I was forced to click back on the video and watch it over again.

Ping.fm, so far I'm still searching for tools and features but for now what I found is that I can update status for my Facebook, Twitter and Linkedin and I can also write blogs from ping.fm, just like this one, which I'm writing from ping.fm. It has many other social networking sites and blogger like blogger.com and wordpress.com.

The only main thing I would miss here is my friends update on the other sites. But we can't get everything all the time. I did not lost my hopes, I'm sure there must be something out there already or would be soon.

Use of e-mail against govt to be checked

Monday, July 13, 2009

By our correspondent
http://www.thenews.com.pk/top_story_detail.asp?Id=23237

ISLAMABAD: The Federal Investigation Agency (FIA) has launched a campaign against the people involved in spreading ill-motivated and concocted stories through e-mails and text messages against the civilian leadership, interior ministry sources said here on Sunday.

Interior Minister Rehman Malik has directed the relevant agencies to assist the FIA to counter such anecdotes against the political government, the sources maintained. A similar campaign has also been initiated against the proscribed organisations using the Internet for malicious propaganda against security forces.

The director general FIA has been instructed to monitor and check these stories and messages and take necessary action under the Cyber Crime Act. Strict action is being taken against all the culprits in the next few days as the FIA has already done a lot of work on it. Simultaneously, Interpol/Lyon has also been requested to identify those e-mail addresses and websites registered abroad which are being used for such stories.

It is pertinent to mention here that under the Cyber Crime Act, the violators can be punished for 14 years of imprisonment besides confiscation of property. Any Pakistani living abroad and violating the provisions of the Cyber Crime Act can also be charged under the Act and is liable for deportation to Pakistan. All Internet Service Providers shall be checked physically by the FIA on daily basis, the sources concluded.

APP adds: Interior Minister Rehman Malik said on Sunday that a special centre had been set up to investigate and take action against offensive e-mails and SMS. Talking to a private TV channel, he said: ìWe have set up a special centre where people can report offensive e-mails and SMS and we will apprehend the offender within 48 hours.î

The minister said this campaign was started about two weeks ago and had only been made public now. “We have received numerous complaints about offensive e-mails and SMSs and have also arrested a man from Azad Kashmir, who was spreading damaging e-mails against our security officials,” Malik said.

“We have marked some websites that are based abroad and our teams will be paying a visit to these countries soon. The Interpol too will be helping us, as the whole world is united against cyber crime,” he said. “People can also register their complaints at minister@interior.gov.pk,î he added.


Thursday, July 9, 2009

Google to launch its own operating system

The T-Mobile G1 Android-powered phone, the first cell phone with the operating system designed by Google Inc.

Google has announced plans for a personal computer operating system on its official blog. This will be another clash between the Internet search king and software giant Microsoft.

Chrome was launched in September but has failed to enjoy the spectacular success of Google's search engine. This was noted in the blog when the company stated that ‘the operating systems that browsers (Chrome) run on were designed in an era where there was no web’ thus the operating system is dubbed a ‘natural extension of Google Chrome.’

The browser has captured just a tiny share of a market dominated by Microsoft's Internet Explorer. Microsoft's new search engine Bing was launched in a bid to hit back at Google's gains in the search market, but still lags behind its rival. Web analytics firm StatCounter said last week that Bing had carved out an 8.23 percent share of the US search market in June. By contrast, however, Google continued to dominate the search market with a huge 78.48 percent share last month.

Google already has an operating system - Android.

While Android is only used for mobile phones at the moment, the open-source operating software with Internet capabilities has showcased Google's obvious interest in expanding beyond its search engine base. However, the blog stressed that Android and the upcoming Chrome OS were different but also acknowledged that ‘there are areas where Google Chrome OS and Android will overlap.’

The move is "our attempt to re-think what operating systems should be," Google said in a statement posted late Tuesday.

US telecom carrier giant T-Mobile said last month the latest version of a touch-screen smartphone featuring Android would be available in August. It is being seen as Google's answer in the highly competitive smartphone market to the newly released Apple iPhone 3GS, the Palm Pre and the latest Blackberrys.


Wednesday, July 8, 2009

Nine things about speech analytics

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Most companies start in the wrong place and ask what they can do with speech analytics. What they should be asking, of course, is what do they need to know about the conversations they’re having with their customers, what intelligence is there in those conversations and what’s the best way to get at it.

Automated speech analytics may or may not be the answer. We’ve been involved in speech analytics, automated and manual, for the last ten years and some of the things we’ve learned over that time are:

1. Don’t believe the hype

Speech analytics is not a universal panacea that will solve your business problems; it’s one of many tools that may or may not help you improve operationally. Most of what the salesman will tell you is a ‘version of the truth’ and bears little resemblance to what solutions can or cannot do. Our experience with clients in many different sectors leads us to believe that speech analytics is frequently oversold to the enterprise and as a result will always fail to produce the intelligence that sponsors and potential consumers are desperate for. It’s often seen as a magic potion that will not just offer an 85%+ accurate transcript of all conversations, but will also provide understanding of the content of those conversations in ways not previously considered. It won’t.

The ironic thing is that it doesn’t need to be “oversold” – if deployed and run intelligently and systematically, automated speech analytics can help drive performance improvement.

2. Emotions? Don’t be so STUPID

Emotion detection as currently exists in these solutions is very simplistic and relies on a combination of words, absolute volume and volume change, amongst other things. I will be bold and say that no current solution has the ability to detect emotion solely on the dynamics of the conversation. Emotions can be detected through understanding the words and phrases that your customers use when they are cross or upset and you might (or might not) be surprised by how much this can differ over customer demographics.

3. It’s expensive (or can be)

The cost of deploying the hardware to support some solutions can be prohibitive, especially if you want to start talking real time. Typically, some vendors only suggest it becomes cost effective over 150 seats because of the initial set-up costs, but this can vary hugely depending on the technology deployed. Whole-conversation transcription solutions require far more processor power than phonemic solutions, for example. Current prices for a 400-seat call centre would be in the region of £150,000, with about half of that being software, the balance as hardware and professional services. That’s just for the analytics capability and doesn’t include the underlying voice recording technology.

4. Inspiration vs. perspiration

What any technology does well is process large amounts of information in a relatively short period of time, and speech analytics is no different. What it is good at is exactly that; trawling through tens of thousands of conversations looking for examples that match the categories that have been built. The skill in deploying analytics effectively is in the category or search phrases that you build, and understanding the words and phrases that people (customers or agents) use in different conversations, whilst at the same time understanding how to make the categories specific enough to return examples purely of the sort of calls you are looking for. It won’t tell you anything that you haven’t asked it to look for.

5. People

Which is why you need people. People have to have the inspiration, have the hunches, to ask the questions, program the categories, interpret the results and work out what’s really happening. Automation can help, but not ultimately replace, human intelligence, experience and understanding.

6. Metadata

Interestingly, there is a lot of intelligence that can be gleaned from the metadata that accompanies the calls. There are some very good speech analytics presentations that I’ve seen which are entirely to do with the non-speech data that was available. Looking at call duration and silences and ‘on-hold’ time and matching this back to call/agent ID can be very revealing. Listening to calls, for example, that last over 150% of average call time and mining these for content can highlight agent, customer, product and process problems that you may not be aware of.

7. Sampling theory is your friend

The power of sampling theory means you can get statistically robust intelligence from a much smaller sample than you might think. A properly random sample of 400 calls gives a 95% confidence level irrespective of the size of the population, meaning you actually don’t have to listen to that many calls: one of the weaknesses in the automated analytics sales spiel.

8. Accuracy rates

Quoted accuracy rates again aren’t always what they seem – 90% accuracy doesn’t mean that a solution is 90% accurate in spotting a word or phrase or that 9 times out of 10 it will spot that word. What it means is that if you build up your categories carefully and accurately then 90% of the calls returned in that sample will be representative of what you were looking for. Ironically though, the more accurate the initial transcription/detection process that the solution uses, the easier it is to build those categories, so accuracy is still important and to be fair is getting better.

9. Do you need it all the time?

One thing that speech analytic packages can do with some reliability is look at trends over time, but again it is important to realise what it is that it is ‘trending’, and again this comes back to the accuracy and success of the category building at the outset. If your initial search reports back rubbish then all subsequent searches will also report rubbish and your trends become useless. Think about getting a hosted or periodic analysis done – what are you going to gain from having 25% of all calls analysed all the time?

We firmly believe that the conversation between a customer and an agent is the single biggest driver of customer behaviour. Understanding what it is about a conversation that makes customers behave more positively can have a huge impact on business performance if the analysis is robust and representative.

We’ve worked at different levels with most speech analytics vendors including Nexidia, Autonomy (via Baceone) and Verint, and other vendors to consider include Nice and Call Miner. We believe that automated speech analytics definitely has a part to play, and that that part will get more significant as technology improves, but just be aware that we might not quite be there yet.



source: http://www.callcentrehelper.com/9-things-they-dont-tell-you-about-speech-analytics-4010.htm

Fifteen great ways to improve your incentive programmes

15-ways-incentive-510
Incentive programmes can improve performance by 20 to 40 per cent - but they must address specific needs or you’re wasting time, energy and money. Spending around two hours of salary cost per month for incentives is usually all that’s necessary.

Bob Cowen of Snowfly tells us how it’s done.

1. Provide immediate and continuous feedback and rewards

Generation Y and Generation X employees respond best to immediate reinforcement. Behaviours are shaped by closely tying praise and rewards with activities. Delaying rewards until the end of a quarter, month or week significantly reduces their value and benefit.

2. Look at an incentive programme as ongoing

Long-term incentive programmes produce twice the results of short-term ones. If you’re serious about permanently improving KPIs, an incentive programme must be continuous.

3. Give small daily rewards

Rather than offer monthly, quarterly and annual rewards, examine the sub-components that comprise them. A small daily reward for attendance with additional rewards for five days in a row will produce better results than a monthly perfect attendance award. Reward the daily homework, and the final grade will take care of itself.

4. Offer a choice of rewards

Management can’t be clairvoyant when selecting rewards. Award certificates and plaques look nice on the wall but do not change behaviour. Employees want to choose their reward - for example a reloadable debit card, although extra time off or other intangibles are also very popular.

5. Do keep it positive, fair, fun and exciting when earning awards

Everyone who qualifies must win something. The exciting part is finding out the amount. Playing games that generate a random number of reward points adds excitement to earning awards. Whether it’s spin the wheel, throw a dart, toss the beanbag or draw a number from a hat, not knowing the number of points brings suspense and heightens interest, further reinforcing the activity. Broadcast the names of big winners to keep the “buzz” going.

6. Don’t spread rewards too thin

Trying to monitor and reward too many metrics can cause each to have insufficient value to achieve employee focus.

7. Don’t distribute rewards in the payroll

By paying rewards separately from payroll, they are seen as special in the eyes of the recipient, reinforcing how the reward was earned. Additionally, the employee can spend the reward without waiting until their next pay-day.

8. Keep it simple by avoiding conflicting goals and objectives

The law of unintended consequences can cause conflicts. A goal of a higher sales conversion rate will increase average handle times. Improvements in quality scores or schedule adherence along with reduced turnover and absenteeism will undoubtedly lead to improvements in all other metrics as well.

9. Measure the ROI

If you’re not measuring the return on investment (ROI) of your incentive programme, how can it be justified? An incentive programme is the same as any other function; it must be continuously evaluated and tested with control groups or benchmarked with peers.

10. Don’t overload yourself with programme administration

Too great an administrative burden can cause burnout of even the best incentive programme administrators. Management’s attitude and opinion of your incentive programme is clearly visible to participants.

11. Do involve management

Team leaders, supervisors and managers should participate in your incentive programme. They should earn rewards themselves and distribute ad hoc or discretionary awards.

12. Do ask for feedback and keep it fresh

Take regular surveys of the participants to see what they like or want changed. Respond quickly to input. Actively solicit feedback and reward it.

13. Do brag about your incentive programme

Use employee comments about your incentive programme in the “careers” section of your website and in recruitment brochures.

14. Participate in outside surveys

A great way to evaluate your incentive programme against peer groups is to participate in surveys. Many are anonymous and often participation entitles you to a free copy of the report.

15. Don’t spend more than necessary

Spending more than 3 per cent of base pay on incentives does not produce additional benefits. Most companies spend 1½ to 2 per cent of base pay or about two hours of salary cost per month and achieve excellent results. Staying within budget will ensure that the programme continues and has an excellent ROI.



Source: http://www.callcentrehelper.com/fifteen-great-ways-to-improve-your-incentive-programs-3968.htm

Phone numbers in Karachi, Lahore changed to eight digits

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As part of the plan the fixed line numbers of PTCL, NTC as well as Wireless Local Loop (WLL) numbers of Karachi and Lahore have successfully been changed from seven digits to eight digits.

According to details, the digit ‘3’ has been added to the existing seven-digit telephone number of Karachi and Lahore except the numbers starting from ‘9.’

The digit ‘9’ has been added to all the existing numbers starting from ‘9.’

At present both old and new numbers can be dialled for a period of three months in parallel operation. However, only new numbers would be dialable after three months.

From October 1, old number cannot be dialed and announcements for the addition of one digit before any dialed number of Lahore and Karachi will start working for users.


dawn.com

Monday, July 6, 2009

The Month of Rajab

By Mufti Taqi Usmani

Rajab is the seventh month in the Islamic lunar calendar. This month was regarded as one of the sacred months (Al-Ashhur-al-hurum) in which battles were prohibited in the days of the Holy Prophet Sall-Allahu alayhi wa sallam. It is also a prelude to the month of Ramadan, because Ramadan follows it after the intervening month of Sha'ban. Therefore, when the Holy Prophet Sall-Allahu alayhi wa sallam sighted the moon of Rajab, he used to pray to Allah in the following words:

"O Allah, make the months of Rajab and Sha'ban blessed for us, and let us reach the month of Ramadan (i.e. prolong our life up to Ramadan, so that we may benefit from its merits and blessings)."

Yet no specific way of worship has been prescribed by the Shari'ah in this month. However, some people have invented some special rituals or practices in this month, which are not supported by reliable resources of the Shari'ah or are based on some unauthentic traditions. We would like to explain here the correct position about them.

1. Celebration of Lailatul Mi'raj

It is generally believed that the great event of Mi'raj (ascension of the Holy Prophet Sall-Allahu alayhi wa sallam to the heavens) took place in the night of 27th of Rajab. Therefore, some people celebrate the night as "Lailatul- Mi'raj" (the night of ascension to heavens).

Indeed, the event of mi'raj was one of the most remarkable episodes in the life of our beloved Holy Prophet Sall-Allahu alayhi wa sallam. He was called by Almighty Allah. He traveled from Makkah to Baitul-Maqdis and from there he ascended the heavens through the miraculous power of Allah. He was honored with a direct contact with his Creator at a place where even the angels had no access. This was the unique honor conferred by Allah to the Holy Prophet Sall-Allahu alayhi wa sallam alone. It was the climax of the spiritual progress which is not attained by anybody except him. No doubt the night in which he was blessed with this unparalleled honor was one of the greatest nights in the history of this world.

But, Islam has its own principles with regard to the historic and religious events. Its approach about observing festivals and celebrating days and nights is totally different from the approach of other religions. The Holy Qur'an and the Sunnah of the Holy Prophet Sall-Allahu alayhi wa sallam did not prescribe any festival or any celebration to commemorate an event from the past, however remarkable it might have been. Instead, Islam has prescribed two annual celebrations only. One is Eid-ul-Fitr and the other is Eid ul-Adha. Both of these festivals have been fixed at a date on which the Muslims accomplish a great 'ibadah (worship) every year. Eid-ul-Fitr has been prescribed after the fasts of Ramadan, while Eid-ul-Adha has been fixed when the Muslims perform the Hajj annually. None of these two eids is designed to commemorate a particular event of the past which has happened in these dates. This approach is indicative of the fact that the real occasion for a happy celebration is the day in which the celebrators themselves have accomplished remarkable work through their own active effort. As for the accomplishments of our ancestors, their commemoration should not be restricted to a particular day or night. Instead, their accomplishments must be remembered every day in the practical life by observing their teachings and following the great examples they have set for us.

Keeping this principle in view, the following points should be remembered with regard to the "Lailatul-mi'raj":

(1) We cannot say with absolute certainty in which night the great event of mi'raj took place. Although some traditions relate this event to 27th night of the month of Rajab, yet there are other traditions that suggest other dates. Al-Zurqani, the famous biographer of the Holy Prophet Sall-Allahu alayhi wa sallam has referred to five different views in this respect: Rabi-ul-Awwal, Rabi-u-Thani, Rajab, Ramadan and Shawwal. Later, while discussing different traditions, he has added a sixth opinion, that the mi'raj took place in the month of Zulhijjah.

Allama Abdulhaq Muhaddith Dehlawi, the well-known scholar of the Indian subcontinent, has written a detailed book on the merits of Islamic months. While discussing the 'Lailatul-mi'raj' has mentioned that most of the scholars are of the view that the event of mi'raj took place in the month of Ramadan or in Rabi-ul-awwal.

(2) It is also not known in which year the event of Mi'raj took place. The books of history suggest a wide range between the fifth-year and the twelfth year after the Holy Prophet Sall-Allahu alayhi wa sallam was entrusted with prophethood.

Now, if it is assumed that the event of Mi'raj took place in the fifth year of his prophethood, it will mean that the Holy Prophet Sall-Allahu alayhi wa sallam remained in this world for eighteen years after this event. Even if it is presumed that the mi'raj took place in the twelfth year of his prophethood, his remaining life-time after this event would be eleven years. Throughout this long period, which may range between eleven years and eighteen years, the Holy Prophet Sall-Allahu alayhi wa sallam never celebrated the event of mi'raj, nor did he give any instruction about it. No one can prove that the Holy Prophet Sall-Allahu alayhi wa sallam ever performed some specific modes of worship in a night calling it the 'Lailatul-mi'raj' or advised his followers to commemorate the event in a particular manner.

(3) After the demise of the Holy Prophet Sall-Allahu alayhi wa sallam also, no one of his companions is reported to celebrate this night as a night of special acts of worship. They were the true devotees of the Holy Prophet Sall-Allahu alayhi wa sallam and had devoted their lives to preserve every minute detail of the sunnah of the Holy Prophet Sall-Allahu alayhi wa sallam and other Islamic teachings. Still, they did not celebrate the event of mi'raj in a particular night in a particular way.

All these points go a long way to prove that the celebration of the 27th night of Rajab, being the lailatul-mi'raj has no basis in the Sunnah of the Holy Prophet Sall-Allahu alayhi wa sallam or in the practice of his noble companions. Had it been a commendable practice to celebrate this night, the exact date of this event would have been preserved accurately by the Ummah and the Holy Prophet Sall-Allahu alayhi wa sallam and his blessed companions would have given specific directions for it.

Therefore, it is not a Sunnah to celebrate the Lailatul-mi'raj'. We cannot declare any practice as a sunnah unless it is established through authentic sources that the Holy Prophet Sall-Allahu alayhi wa sallam or is noble Companions have recognized it as such, otherwise it may become a bid'ah about which the Holy Prophet Sall-Allahu alayhi wa sallam has observed in the following words: "Whoever invents something in our religion which is not a part of it, it is to be rejected."

Being mindful of this serious warning, we should appreciate that the 27th night of the month of Rajab is not like 'Lailatul-qadr' or 'Lailatul-bara'ah' for which special merits have been mentioned expressly either y the Holy Qur'an or by the Holy Prophet Sall-Allahu alayhi wa sallam.

However, all the recognized modes of 'ibadah (worship) like Salat, recitation of the Holy Qur'an, dhikr, etc. are commendable any time, especially in the late hours of night, and obviously the 27th night of Rajab is not an exception. Therefore, if someone performs any recognized 'ibadah in this night from this point of view nothing can stop him from doing so, and he will be entitled to the thawab (reward allocated for that recognized 'ibadah insha-Allah.) But it is not permissible to believe that performing 'ibadah in this night is more meritorious or carries more thawab like 'Lailatul-qadr' or 'Lailatul-bara'ah', because this belief is not based on any authentic verse or on a sunnah of the Holy Prophet Sall-Allahu alayhi wa sallam. Similarly, it is not a correct practice to celebrate this night collectively and to invite people to special ritual congregations.

(4) Some people suggest some special modes of worship to be performed in this night. Since no special mode of worship is prescribed by the Shari'ah in this night, these suggestions are devoid of any authority and should not be acted upon.

It is believed by some that the Muslims should keep fast on 27th of Rajab. Although there are some traditions attributing special merits to the fast of this day yet the scholars of hadith have held these traditions as very weak and unauthentic reports which cannot be sufficient to establish a rule of Shari'ah. On the contrary, there is an authentic report that Sayyidna 'Umar, Radi-Allahu anhu, used to forbid people from fasting on this day, rather to compel them to eat if they had started fasting.

It should be borne in mind here that a "nafl" fast can be observed any day (except the six prohibited days of the year); therefore, fasting on 27th of Rajab is not prohibited in itself. What is prohibited is the belief that fasting on this day is more meritorious than fasting in other normal days. One should not fast in this day with this belief. But if someone fasts therein, believing it to be a normal nafl fast, there is no bar against it.

Sacrifice (qurbani) in the month of Rajab

In the days of ignorance (jahiliyyah) the Arabs used to offer the sacrifice of a goat in the month of Rajab. This sacrifice used to be called "Atirah' or 'Rajabiyyah'. This sacrifice was offered in the name of different so-called gods and their icons. In the beginning of Islam, this custom was retained, but the Muslims modified it by offering the sacrifice of 'Atirah in the name of Allah instead of the false gods. But finally, this custom was abandoned and the Holy Prophet Sall-Allahu alayhi wa sallam prohibited the offering of 'Atirah. In a tradition of Sayyidna Abu Hurairah, Radi-Allahu anhu, reported by both al-Bukhari and Muslim, the Holy Prophet Sall-Allahu alayhi wa sallam has said: "Fara' is nothing and 'Atirah is nothing."

Abu Hurairah, Radi-Allahu anhu, has explained in the same tradition that 'Fara" was the first child of a she-camel. Whenever a she-camel delivered its first child, the Arabs used to sacrifice it in the name of their so-called gods, while the 'Atirah' was a goat used to be sacrificed in the month of Rajab. Since the Holy Prophet Sall-Allahu alayhi wa sallam stopped both these customs, 'Atirah is no longer a recognized practice.

'Umrah in the month of Rajab

Ibn 'Abidin, the well-known scholar of the Islamic jurisprudence, has mentioned that the people of Makkah (in his days) used to perform 'umrah in the month of Rajab. Perhaps they believed that performing 'umrah in this month is more meritorious than in other months. Then Ibn Abidin himself has rejected the authenticity of this practice, because no tradition of the Holy Prophet Sall-Allahu alayhi wa sallam is found to this effect. Conversely Sayyidah 'Aishah, Radi-Allahu anha, has expressly negated the presumption by saying that the Holy Prophet Sall-Allahu alayhi wa sallam never performed an 'umrah in the month of Rajab (Sahih Muslim 1:409)

However, Ibn 'Aibidin has quoted a narration that 'Abdullah ibn Zubair, Radi-Allahu anhu, completed the renovation of Ka'bah shortly before 27th of Rajab, and as a sign of gratefulness he performed 'umrah and slaughtered some animals. But this report cannot form the basis of a recognized annual practice, firstly because the report is not very authentic, and secondly because it does not mention that Abdullah ibn Zubair, Radi-Allahu anhu, had adopted it as a continuing practice. At the most, he performed 'umrah once as a sign of gratefulness on the completion of Ka'bah. It does not mean that he performed it as a characteristic of the month of Rajab. Therefore, performing 'Umrah in this month is like performing it in any other month and no special merit can be attached to it merely because it has been performed in the month of Rajab.

The Salat of "Ragha'ib"

Another special mode of worship attributed by some people to this month is the Salat of Raghai'b. According to the custom of such people, this Salat is performed in the night of first Friday of the month of Eajab. The Salat of Raghaib is said to consist of twelve rak'ats to be performed in pairs with six salams, and in each rak'at the surah al-qadr is recited three times followed by the Surah-al-ikhlas. This type of Salat is also not based on any sound source of Shari'ah. Therefore, almost all the jurists and scholars of Shari'ah have held that the Salat of Raghaib is a baseless practice and it is not permissible to treat it as a recognized practice of this month. It is true that there is a tradition, narrated by Razin, the author of a book of hadith, which attributes the origin of this practice to the Holy Prophet Sall-Allahu alayhi wa sallam but almost all the scholars of the science of hadith have held it to be absolutely unauthentic. Therefore, no importance can be attached to it.

Distribution of Breads:

Another baseless practice in the month of Rajab is that the people bake special types of breads and, after reciting some verses and prayers on them, distribute them among their friends and neighbors. This custom has two different shapes.

1). In some communities, this custom is celebrated on 17th of Rajab on the assumption that Sayyidna Ali, Radi-Allahu anhu, was born on 11th of Rajab and the 17th of Rajab is the day on which his 'Aqiqa (Shaving of his head) was performed. In order to celebrate this happy event, the breads of some special type are prepared and after reciting Surah Al-Mulk on them, they are distributed among the relatives and friends. These breads are generally called "breads of Tabarak" because Surah Al-Mulk is usually recited on them.

This practice is baseless because it is never proved that Sayyidna Ali, Radi-Allahu anhu, was born on 11th of Rajab or that his Aqiqa was performed on 17th of this month and, as explained earlier, even if these events are proved to have happened in those days, their commemoration through these specific rituals is not warranted by the Shari'ah.

2). A more common practice of this type is observed on 22nd of Rajab whereby some breads and meals of a special type are prepared and distributed among the people. Since these special meals are usually placed in some bowls made of clay, the custom is usually known as "Koonda", an Urdu equivalent of such bowls. It is usually believed that the custom is designed to make 'isal-al-thawab to the soul of Sayyidna Jafar Al-Sadiq who himself has directed his followers to observe this custom and has promised them that whoever observes it, his desires will be fulfilled.

All these assumptions also have no basis at all, neither historically, nor according to the principles of Shari'ah. In fact, the date of 22nd of Rajab has no concern whatsoever with Sayyidna Jafar al-Sadiq, Rahimah-u-Allah. According to the historians, he was born on 8th of Ramadan 80 A.H. and died in Shawwal 148 A.H. No specific event of the life of Sayyidna Jafar al-Sadiq is proved to have happened on this date. The people believing in the custom refer to a coined story mentioned in an unauthentic book named "Dastaan-e-Ajeeb".

Briefly stated, the gist of the story is that a poor woodcutter lived in Madinah in the days of Jafar Al-Sadiq. He went abroad to earn his livelihood. His wife was employed in the house of the Prime Minister. Once she was cleaning the courtyard of the Prime Minister when Sayyidna Jafar al-Sadiq passed by her. It was 22nd of Rajab. He advised her to bake some breads of a special type and make 'isal-al-sawab to him. According to this story, he promised her that if her desire is not fulfilled after this practice, she can catch hold of him at the doom's day. On hearing this, the woman made a vow that if her husband will come back with a considerable wealth, she will observe the custom of "Koonda". On the same day her husband, who was in another country, found a valuable treasure in the earth and came back with it to Madinah where he established himself as a rich man and started living in a magnificent castle. When his wife told the story to the wife of the Prime Minister, she disbelieved her and because of this disbelief, she and her husband, the Prime Minister, were punished by Allah. He was removed by the king from the prime minister-ship and was imprisoned in a jail and was ordered to be hanged. While being in the prison, the wife of the Prime Minister remembered that she had disbelieved the story of Jafar al-Sadiq told to her by her maidservant and their misery might be the punishment of their disbelief. On this point, she and her husband repented before Allah and made a vow to observe the custom of "Koonda", if they are released from the jail. After they made such a vow, the whole scenario of the events changed suddenly. The king released the Prime Minister from the jail and reinstated him on his former position.

As it can be seen by any reasonable person, this story is totally forged on the face of it. The person who has coined this story did not even know that Madinah had never a king nor a Prime Minister. All the Muslim rulers were named as caliphs and had no Prime Minister at all. In the days of Umayyads, their capital was Damascus and in the days of Abbasids, their permanent seat was in Baghdad.

It is ironical that the story of such a woodcutter is not even known to anybody in Madinah, nor in any city of the Arab countries. No Arabic book has ever referred to it. It has no mention except in an Urdu book 'Dastaan-e-Ajeeb', the author of which is unknown. One can easily see that a custom based on such a fallacious and mythical story can never be an Islamic custom. Islam has always been far away from such superstitions.

Therefore, this baseless custom should completely be avoided by the true Muslims. Some historians have opined that in fact, this custom has been coined by some Shi'ites because the date of 22nd of Rajab is the date of the demise of Sayyidna Mu'awiyah whom they take as their biggest enemy. They took that date as a happy occasion and made the Sunni Muslims also to celebrate it on the pretext of the above mentioned story.

Be that as it may, it is evident that such customs have crept into the Muslim society by their long association with Hindus who commemorate different historical events of their religion in the like manner. The Muslims must be careful about these customs, because they are not only an invention of ignorance but also the imitation of non-Muslims in their religious rituals. No doubt the "'isal-al-thawab' to the soul of a deceased Muslim, and particularly to a pious person is not only permissible but also a commendable practice but the Shari'ah has not prescribed a particular date, nor a particular mode to do so. If someone wants to make "'isal-al-thawab" to Sayyidna 'Ali, Radi-Allahu anhu, or to Ja'far al-Sadiq, he can do it any day and by performing any act of worship, like Salat, fast, Sadaqah, dhikr etc. There is no reason why it should be restricted to a special type of meal or bread distributed on a particular date. What makes this practice worse is the fact that the people accustomed to this practice deem it as necessary as a fard (obligation); rather they treat it as more necessary than fard because they do not care to perform the obligatory Salat or to fulfill the rights of men obligated on them, but they are very strict and punctual to perform these activities. Moreover, if a person does not observe this practice, they reproach him and call him with bad names. Such behavior makes this custom a bid'ah which is condemned by the Holy Prophet Sall-Allahu alayhi wa sallam as a misguidance. Therefore, the Muslims must abandon all such practices and should not cling to it only because it has been the practice of their society for many years. A Muslim is supposed to follow the dictates of Shari'ah and not the practice of the society, if it violates any of its principles.

Conclusion

The upshot of the above discussion is that the Shari'ah has not prescribed any specific way to observe the month of Rajab or to perform a specific mode of worship or a ritual in any one of its dates. However, being a prologue to the month of Ramadan, it should be availed of for preparing oneself for Ramadan and one should pray Allah to make him reach the blessed month and to benefit from its unique merits.


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Thursday, July 2, 2009

Nortel wins approval for Nokia-led auction of unit

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Bankrupt telecommunication equipment maker Nortel Networks has won permission to sell its primary mobile carrier business at an auction in which Nokia Siemens Networks would make the opening bid of USD 650 million, Bloomberg reports. US Bankruptcy Judge Kevin Gross in Wilmington, Delaware approved the sale over objections from bondholders and other creditors who accused Nortel of tilting the auction in favour of Nokia. Gross said he would modify the rules governing the auction to address some of the creditor concerns after Nokia agreed to the changes. Nortel's biggest customers, including Verizon Wireless, have said they fear buying its most promising new technology because of the company's financial troubles, chief strategy officer George Riedel said in court. Bids for the business are due 21 July and the auction is scheduled for 24 July in New York. In a joint hearing held simultaneously in Wilmington and in Toronto, where the company is based, Gross said he would sign an order authorising the auction once final wording is worked out by Nortel. Gross declined a request by bondholders to delay the auction by two weeks so they could have time to try to put together an alternative proposal. Nokia attorney Anthony Clark said the company would agree to pay whatever so-called overbid amount was required at the auction.

YouTube Doubles Max File Size on Uploads to 2GB

Back in September of last year, YouTube increased the maximum size of video uploads tenfold, from 100MB to 1GB. YouTube now announced on Wednesday that it doubled the size limit for uploads to its website to allow users to post more high-definition (HD) video.


‘The increase means you can upload longer videos at a higher resolution as well as large HD files directly from your camera,’ YouTube said.

Size would allow to upload better resolution video, however; the 10 minute restriction on the length of video will remain.



Source: dawn.com