Thangs That DIDx CS needs to know
1. How to manually check the numbers
2. How to get an account activated
3. How to use Telcodata.us
4. How to check portability
5. How to file LNP
6. How search coverage
7. How to back order
8. How to order inventory
9. Needs to know DIDx.net tools
10.How to report vendor regarding a faulty number
11.Codec knowledge
12.Basic server Knowledge
13.Asterisk knowledge
14.DID general usage application knowledge (call back, calling card, ip telephone, call forwarding)
15.Basic knowledge of call routing
16 All the basic didx.net tools
Daily Task to Check
1.Ticket
2.Vendor payment approval
3.DID request approval (documents)
4.Check back order
5.Unconfirmed orders
6.Ticket tagging
7.Prepare activation documents.
8.Back order check
9.LNP check
10.Support email
11.follow up with complains
