Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is a voice system that automates most of the process of caller’s queries. It has become quite normal for a caller to hear an IVR today. While speaking out the instruction, questions and their answers it allows most people take advantage of self-service and get their work done staying much longer on hold. Customer feedback can be take via keypad of an phone set or voice recognition. IVR automates most of processes and reduces need of representative handling the calls.

Depending on the type and needs of a company, there are many advantages of an IVR, some of the major once are listed below.

• · Reduce Human Recourse and related cost
• · Extend your office automation to your caller/customer
• · Attend calls at the first ring
• · Increase productivity
• · Answer calls 24/7 via IVR
• · Easy access to the specific department
• · Allows caller for self-service without having to wait for a human agent
• · Saves customers yours and customers time
• · Handle huge number of calls at a time without engaging your employees
• · Maximum information can be provided

Companies with IVR are perceived with a higher rank. Normally an IVR can take responsibility of numbers of employees but take on a computer space saving huge premises and HR cost.

For detailed information check out http://www.crystalconsulting.pk/services/call-center-suite/ivr/

Honey before bedtime improves brain function, mental acuity

Sleep debt or chronic partial sleep deprivation from poor quality sleep has been shown to have a detrimental effect on overall energy metabolism in the body. The toxic interaction of impaired energy metabolism and chronic partial sleep loss is the underlying cause of the reduction in melatonin and the loss of brain function as we age. Failure to provide sufficient energy for the brain during sleep has a significant adverse effect on brain metabolism and on memory and learning.

Ironically, the most severe negative effect on brain energy provision occurs from chronic increased food consumption and the resultant excessive insulin production that follows. Excess insulin in the central nervous system has a profound negative influence on brain metabolism and on memory and learning. Hyperinsulinism prevents glucose uptake into the brain causing partial brain starvation. Our brain is actually starving during periods of excess energy availability.

Insulin also inhibits an enzyme in the brain which allows the accumulation of glutamate in the synaptic space between brain neurons. This leads to irreversible damage of nerve cells in the brain and deterioration of brain function.

Consuming honey before bedtime reduces the release of stress hormones and maximizes the production and release of melatonin, a hormone which is also known as the “learning hormone.” Overproduction of stress hormones night after night inhibit the release of melatonin. When melatonin is produced normally, it inhibits the negative effects of too much insulin in the brain.

Quality sleep which is critical for memory consolidation and vital in human learning may therefore be achieved by a simple strategy of consuming a tablespoon of honey before bedtime. This strategy optimizes recovery physiology, reduces chronic overproduction of adrenal stress hormones that inhibit melatonin, and produces the exact metabolic environment required for the release of melatonin, growth hormone and IGF-1, the key hormones of memory consolidation and learning.

Start a Calling Card Business with only $!00

Wikicalls.net is offering calling card solution for only $100. Please check out the following link for detail.

http://wikicalls.net/about-us/home/start-you-own-calling-card-business-with-only-100

Love and Sorrow

some thing really touched my heart..

Here his wife is injured and the condition is fatal.
She was hit by a car as she swooped low across the road.





Here he brought her food and attended to her with love and compassion.


He brought her food again but was shocked to find her dead.
He tried to move her....a rarely-seen effort for swallows!


Aware that his sweetheart is dead and will never come back to him again,
he cries with adoring love.




He stood beside her, saddened of her death.


Finally aware that she would never return to him, he
stood beside her body with sadness and sorrow.


Millions of people cried after watching this picture. It is said that the
photographer sold these pictures for a nominal fee to the
most famous newspaper in France . All copies of that
newspaper were sold out on the day these pictures were published.
And many people think animals don't have a brain or feelings?????

SyncTech Solutions- The Open Source Solution Provider

You Think, We Deliver!

SyncTech Solutions is a Solution provider utilizing Open Source softwares. Our expertise mainly revolves around voice communication and CRM solutions but not limited to it.

Call Center Solution IP PBX / IVR Solution CRM Solution VoIP Billing Solution

A brief detail of our core developments are:

• Call Center suite
• VoIP Billing Solution
• Softswitch
• IP PBX Solution
• Interactive Voice Response (IVR) Designing
• Customer Relationship Management system (CRM)
• and integration among the above and other softwares

Additionally, our services also include deployment of Linux/Window based servers and applications. Click here for more detail of our services or email at info@synctechsolutions.com

Our Consultants are highly skilled and experience, who can understand your organizations needs and suggest you with the best possible solutions.

Synctech Solutions Training Programs:

We believe in transferring knowledge that is practical and provides hand-on professional grasp on the areas covered in our Training packages:

Our Major Training Programs:

• Asterisk for PBX
• Asterisk for Call Center Suite
• Asterisk for VoIP

Our Trainers are highly skilled and certified from institutions such as Digium. For more detail on Training Program Click Here or email at training@synctechsol.com

We welcome you to visit our website www.synctechsol.com

Striking Differences Between Winners and Losers

Winners_____________________ __ Losers

1	Winners focus on solutions.	Losers focus on problems.
2	Winners take responsibility.	Losers blame others.
3	Winners find opportunities in crisis.	Losers complain about crisis.
4	Winners enjoy being in the present and learn from the past.	Losers live in the past.
5	Winners make commitment and keep them no matter what.	Losers make promises that they always break.
6	Winners think about how they can achieve.	Losers give excuses.
7	Winners make personal development a priority.	Losers neglect personal development.
8	Winners face their fear, accept it and take the leap.	Losers dwell in their fear.
9	Winners constantly expand their comfort zone.	Losers stay in their comfort zone.
10	Winners take action consistently.	Losers refrain from taking action and lack consistency.
11	Winners take failure in their stride and learn from them.	Losers fear failure and avoid them at all cost.
12	Winners try different strategies when they are not getting the results they want.	Losers do the same thing over and over again expecting different results.
13	Winners set goals.	Losers lack goals.
14	Winners plan.	Losers hate having a plan.
15	Winners believe there are always things to be learn.	Losers consider themselves as an expert even though they know little.
16	Winners are humble.	Losers are egoistic.
17	Winners continue to hone their skill every other day without fail.	Losers make little effort in honing their skill.
18	Winners work hard.	Losers avoid work.
19	Winners give their best for the things that they decide to do.	Losers work half heartedly in everything that they do.
20	Winners are persistent and will do whatever it takes (ethical means) to achieve their goal.	Losers give up when obstacles pop up.
21	Winners manage their time well and indulge in high value activities that will bring them closer to their goals.	Losers lack time management skills and indulge in time wasting activities like playing games and watching re runs for the umpteen time.
22	Winners dream in the day.	Losers dream in bed.
23	Winners think about possibilities.	Losers focus on obstacles that will stop them from achieving.
24	Winners are certain.	Losers doubt.
25	Winners control their own destiny.	Losers leave everything to their fate.
26	Winners give more than they take.	Losers take more than they give.
27	Winners think whether the crowd is going in the right direction. If not, he will walk the other direction.	Losers follow the crowd.
28	Winners think and lead.	Losers refuse to think so they follow.
29	Winners listen.	Losers fight for every chance to talk.
30	Winners always find a better way to do things.	Losers stick to one way of doing things.
31	Winners spend money in seminars and classes to improve themselves.	Losers think that spending money on seminars and classes is a waste of money and they prefer to buy toys that gives them instant gratification.
32	Winners help others to win.	Losers refuse to help and think only about their own benefit.
33	Winners find like minded people like themselves that can bring them to greater height.	Losers find like minded people like themselves that will drag them to failure.

10 Best Open Source Web-Based Project Management Software

1: Codendi

Codendi is an open-source collaborative development platform offered by Xerox. From only one interface, it gathers, all the needed tools for software development teams: management and versioning of code, bugs, requirements, documents, reporting, tests etc. It is mainly used for managing software project processes.

• Download Codendi

2: Redmine

Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database. It includes calendar and gantt charts to aid visual representation of projects and their deadlines.

• Download redmine

3: ProjectPier

ProjectPier is a Free, Open-Source, self-hosted PHP application for managing tasks, projects and teams through an intuitive web interface. ProjectPier will help your organization communicate, collaborate and get things done Its function is similar to commercial groupware/project management products, but allows the freedom and scalability of self-hosting.

• Download ProjectPier

4: Trac

Trac is an open source, web-based project management and bug-tracking tool. Trac allows hyperlinking information between a computer bug database, revision control and wiki content. It also serves as a web interface to a version control system like Subversion, Git, Mercurial, Bazaar and Darcs.

• Download Trac

5: Project HQ

Project HQ is a collaborative open source project management tool, similar to Basecamp and activeCollab. Project HQ is built on open source technologies like Python, Pylons and SQLAlchemy and is fully database independent. Project HQ uses a structured workflow to assist you in managing your projects.

• Download Project HQ

6: Collabtive

Collabtive is a web-based project management software that is being published as Open Source software. The project was started in November 2007. It strives to provide an Open Source alternative to proprietary tools like Basecamp or ActiveCollab.

• Download Collabtive

7: eGroupWare

eGroupWare is a free open source groupware software intended for businesses from small to enterprises. Its primary functions allow users to manage contacts, appointments, projects and to-do lists.

It is used either via its native web-interface, making access platform-independent, or by using different supported groupware clients, such as Kontact, Novell Evolution, or Microsoft Outlook. It can also be used by mobile phone or PDA via SyncML.

• Download eGroupWare

8: KForge

KForge is an open-source (GPL) system for managing software and knowledge projects. It re-uses existing best-of-breed tools such as a versioned storage (subversion), a tracker (trac), and wiki (trac or moinmoin), integrating them with the system’s own facilities (projects, users, permissions etc). KForge also provides a complete web interface for project administration as well a fully-developed plugin system so that new services and features can be easily added.

• Download KForge

9: OpenGoo

It is a complete online solution focused on improving productivity, collaboration, communication and management of your teams. OpenGoo main features include document management, contact management, e-mail, project management, and time management. Text documents and presentations can be created and edited online. Files can be uploaded, organized and shared, independent of file formats.

• Download OpenGoo

10: ClockingIT

ClockingIT is a free Project Management solution, which helps your team stay focused and on top of things.

• Download ClockingIT

Asterisk PBX Course - Karachi, Pakistan

SyncTech Solutions is conducting Asterisk PBX training all over Pakistan. Following are the details and course outline of the training.

Training by Digium (dCAA) certified trainer. Course will cover all basic components of Asterisk. Special package is being offered.

Its a course specifically designed to provide hands-on knowledge of setting up of PBX based on Asterisk.
Course Outline

• Basic Linux Commands
• Asterisk Fundamentals
• Asterisk Architecture
• SIP Channels
• SIP for Asterisk
• PSTN & VoIP Connections
• ZAP / DAHDI Channels
• IAX Channels
• Voicemail
• Dial Plan
• Call Routing
• Queue for Call Center Agents / Operators

After completing this Asterisk training course students will be able to:

• Install and configure Asterisk
• Identify and describe Asterisk features
• Describe Asterisk Architecture
• Describe the benefits of Asterisk
• Evaluate Asterisk against given business goals and technological constraints
• Connect Asterisk to the PSTN
• Integrate VoIP and TDM
• Configure Zapata Channels
• Configure IAX Channels
• Configure a Dialplan
• Configure extensions.conf
• Configure Asterisk for Voicemail
• Configure SIP Channels
• Setup your own PBX
• Setup complete Asterisk based call center

Master Trainer : Sohaib Khan

Duration of Training : 30 to 35 hours

Training Fee : Rs. 15,000/- (Discount available for 2 or more persons)
Corporate Fee: Rs. 25,000/-

Training materials will also be provided, it includes slides and software CD's for related to Asterisk

To enroll or for more information contact us:

M. Shomail Haider : 0300 - 3497670
Visit our website http://www.synctechsol.com/ for more Asterisk Training Programs.

SyncTech Services:

Unified Communication System

• IP PBX system
• IVR system
• Call center solution
• VoIP billing gateway

Application development - Including web and mobile applications 
Networking - Network & Data center designing, Cable layout and server implementation & management.

Our ERP solutions includes following modules;

• HR
• Financial
• Inventory

Thank You.

20 million people need your help!

Flood Relief Fund

This is a note from a friend of mine who along with some more friends privately collecting relief funds and delivering to affectees.

Dear All Friends,

We have planned to help our brothers who are badly disturbed by the recent flood in most parts of our country. For that purpose you can share with the following stuffs:

Cash amount
dry food
drinking water (small Bottles Pack)
clothes
bedding
medicines
Milk packets

In order to execute this effort we will collect these items in my office Globex Shipping & Logistics located at Office # M-1,Falaknaz Plaza,Main shahra-e-Faisal, Ph: 021-34686003.You may drop these items at this address.Once it will be collected,it will dispatched accordingly.

If anyone unable to drop these items at following address can contact to me directly on my cell phone so i will collect your item personally from your desired address.

May Allah give us strength to help us our brothers in all means.....

JazakAllak Khair

Sajid Ali
0333-3071345

Pakistan's Ugly step sister

Just read a note from a friend of mine Nauman ( http://www.facebook.com/notes/nauman-syed/pakistans-ugly-step-sister/420926684915 ) who pointed out some differences and made a point with really some of our or I should say all of our leaders give it a thought.

"There was a light at the end of the tunnel but it’s out due to load-shedding! As we Pakistani’s prepare to absorb load shedding as part of our daily routines, the so called enemies of Pakistan are preparing to take India to the next level of broadband compatibility! News like ‘All Indian villages to have broadband by 2012’ are often laughed at … yeah right, that’s what these ministers do, make promises… but somehow the ministers on the other side of the border are actually keeping some of their promises and delivering on the time scale set by themselves. The Indian government is planning to connect villages and class rooms across the country with knowledge centers in a big way and has allocated sufficient funds for this purpose. In addition to that around 45 thousand villages now have broadband facilities in India. Impressive isn’t it? What about Pakistani villages… ah well, let’s sort out our electricity issues first!"

بہت کچھہ کروں گا، مگر کل کروں گا

بہت کچھہ کروں گا، مگر کل کروں گا

ابھی مجھہ کوسو لینے دو

دس درھم دینے کا فائدہ نہیں ہے

چند لاکھہ کمانے تو دو

خزانہ پھر اپنا لٹاؤں گا میں سب بھوکوں کو کھانا کھلاؤں گا میں

بے سہارا ہیں جتنے سہارا میں دوں گا بے گھر کو گھر بنا کر میں دوں گا

دولت غریبوں میں بانٹوں گا میں جو مردہ ضمیر ہیں جگاؤں گا میں

عیادت مریضوں کی میں خود کروں گا علاج کے لیے انکو پیسے میں دوں گا

یتیموں کو گھر لے کر آؤں گا میں انہیں پیار سے پاس بٹھاؤں گا میں

بوڑھے ہیں جتنے انکو خوش کروں گا سب غمگین دلوں کو ہنسا کر رہوں گا

جنازے کو کندھا لگاؤں گا میں تعزیت کے لیے ضرور جاؤں گا میں

کوئی کام ہو تو میں اس کو کروں گا ضرورت ہو جس کو مدد میں کروں گا

بہت کچھہ کروں گا، مگر کل کروں گا

ابھی مجھہ کو سو لینے دو

دس درھم دینے کا فائدہ نہیں ہے

چند لاکھہ توکمانے تو دو

بیدار ہوجا، اے سونے والے تجھے کیا خبر موت کب تجھہ کوآلے

تیرے خواب تو ہیں بڑے شان والے پر آج کیا کیا ہے؟ یہ تو بتا دے

کل کس نے دیکھا ہے اے میرے پیارے! اپنے آج کو فورًا کام میں لگالے

Wiki Calls Interconnect Form

Poll: 73 Percent Want Permanent Ban on Facebook - By pro Pakistani

A poll conducted by ProPakistani revealed that 73 percent of 8181 voters want permanent ban on Facebook in the country.

For detail http://propakistani.pk/2010/05/29/poll-73-percent-want-permanent-ban-on-facebook/

Do You Support Ban on Facebook?

Possible Options were:

• Yes, Ban it Forever
• Yes, I Support the ban, but till May 31st Only
• No – Single URL Ban was Enough
• No – I Don’t Accept Even single URL Ban

Following are graphical details:

TELEMARKETING job in Islamabad

assalam-u-alaikum wa rahmatullah!

BUSINESS-20 TELEMARKETING

Has Job Offers for brilliant minds looking for bright future.

Job title: CSR

Description: Dialing for out bound call center to UK and Canada.

Positions: 2 for UK project + 4 for Canada project

Timings: For UK project = 3PM to 11PM, For Canada project = 11PM to 7AM

Salary: Based on Basic + Commission + Bonus + Instant Bonus

Place: I-8 Markaz, Islamabad

Requirements: English language proficiency, Selling skills, Improved communication

Males and Females can apply.

Trainings shall be provided

Send your detailed CV at

businesstwenty@gmail.com

or call at

051-4862634

or visit for interview:

Office#6, 2nd Floor, City Arcade Plaza, I-8 Markaz, Islamabad

Note: Hiring is urgent. Apply urgent.

BUSINESS-20 TELEMARKETING